FAQs

Q: Can we rewatch?

A: Yes. Videos are recorded and will be available for replay until Friday, July 24th.


Q: Can we come and go?

A: Yes. However, you must watch 90% of certificate classes to receive your certificate in the mail within the following 6-8 weeks of the show. The certificate will go to the address that we have on file for you.


Q: Do you need a Zoom account?

A: Yes you will need to create a basic, free Zoom account prior to watching webinar content.


Q: Do I need to upgrade to a pro-plan of Zoom?

A: No, all that's required is basic access. We've taken care of the rest on our end.


Q: How does the webinar work, will we be seen?

A: Once you click the link you received after purchasing access you will be entered into the Zoom webinar and can watch content. You will not be seen by the speaker or other attendees. Also, the same link will work everyday. If you purchased the room jumper you will receive three separate links to each room. Check the schedule ahead of time so that you can plan out which classes to watch.


Q: What if i want to watch a class that that is in another track than mine?

A: You can’t unless you purchase the room jumper package.


Q: Can multiple people watch from one device?

A: Yes but each person will have to had registered for World Groom 2. To ensure that everyone watching receives a certificate, you must email evan@barkleigh.com with the attendee names. They will only receive a certificate if they were individually registered beforehand.


Q: I have to work. Am I able to listen and still receive a certificate?

A: Yes. As long as you are listening and tuned into the seminar, you will receive a certificate.


Q: How are certificates distributed?

A: Certificate's will be mailed using the address you used to register within 6-8 weeks, upon completion of the course.


Q: I don't have a camera or microphone, is that an issue?

A: No, you won't be required to speak or show your face. If you have a question, there will be a chat in each room which will allow you to communicate with the presenter.

Contact

email: evan@barkleigh.com